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Ifis Npl Servicing

Debt collection and management.

We offer specialised services and, thanks to our expertise in the sector, we act as master and special servicer on behalf of institutional investors, banks and funds. We have flexible tools and solutions for all non-performing exposures segments (PD, UTP, NPL):

  • Support with due diligence;
  • Definition of the work out strategy;
  • Support with pricing;
  • Business Planning;
  • Migration and onboarding of portfolios;
  • Transforming portfolios.

Transforming portfolios

We have ten years of experience in the management of non performing loans: having analysed the portfolio, we are able to identify the best collection strategies.

We have created a digital platform that simplifies and speeds up the payment of instalments. We also use a network of professionals all over the country, which, combined with our skills, guarantees an effective transformation of the portfolios.


Pagachiaro digital platform

With Pagachiaro you can monitor your debt situation and easily, autonomously pay instalments online, choosing from the various payment options.

Phone collection

We provide our customers with daily support ethically, skilfully and with respect. Thanks to listening and talking, we offer the right support for a sustainable repayment path.

Network of agents

Through our network of agents all over Italy, we offer families and businesses the chance to settle their debts with terms and in times that meet their needs.

Collection company

We work with the best Italian collection companies for respectful, ethical and transparent management of dossiers. We talk to our customers, to find the best debt-settlement solutions without turning to law.

Salary-backed Loans

We offer customers the possibility to repay their debts using salary/pension-backed loans through Crediquintum, a product supplied by Capitalfin S.p.A.

Legal factory

If no out-of-court agreement can be reached, we turn to our internal lawyers and a capillary network of professionals. Competence and respect are the cornerstones our work is based on.

Specialised collection

We are a team of competent and highly qualified professionals, dedicated to the management of the most complex loans that are at a higher risk. During the collection process, we negotiate transversally with all interested counterparties.


Through a constant dialogue with the client, we provide support and new realistic solutions in case of difficulty. The services for monitoring Garnishment Orders (GO) and Repayment Plans guarantee prompt compliance with payment deadlines.

Our strong points


We can manage the entire non performing loan market value chain.


We can claim an extremely low litigation level with debtors.


Our own management software supports all Asset Classes.

Out-of-court solutions

Though in the presence of legal collection actions, we settle about 70% of the positions out-of-court.

Looking for more information or assistance?

Contact us