Customer Service and Phone Collection

Our Customer Service and our internal Phone Collection Service are the first point of dialogue with customers, a key determining contact point in identifying the best way to convert credit. A fundamental tool to also provide continuous customer support during the repayment plan period.

NUMBERS
Over 100 people servicing our customers

ACTIONS
Through our Customer Service and our IFIS NPL Phone Collection Service, we provide daily customer support with competence and respect. We listen to customers’ situation and aim to understand it thoroughly and then offer the necessary support. With respect and transparency, we establish a dialogue that combines professionalism and positivity, accompanying the client in his path of credit worthiness